Lights on an internet switch are lit up as with users in an office in Ottawa, on February 10, 2011. THE CANADIAN PRESS/Adrian Wyld

Cybersecurity poll finds 84% rethink engaging with businesses hit by data breach

KPMG conducted the poll after the federal government revealed data breach

A large majority of Canadians are reluctant to do business with companies that suffer a data breach, according to a new study released Monday by KPMG..

The report also says about one-quarter of the people surveyed for the report have had their login credentials stolen from a trusted site.

The consulting firm’s report is based on responses from 2,004 people surveyed online by the consulting firm between Sept. 15 and 18.

KPMG conducted the poll about a month after the federal government revealed in August that thousands of stolen usernames and passwords had been used to apply for services.

The Treasury Board of Canada has since announced that it uncovered suspicious activities on more than 48,000 Canada Revenue Agency accounts following cyberattacks that occurred in July and August.

Among other things, the CRA managed access to federal financial support programs related to the COVID-19 pandemic. Online access was temporarily suspended but resumed by Aug. 19.

Although KPMG didn’t mention any specific incident, it did say cybersecurity threats had become more of a problem because the COVID-19 pandemic fuelled greater use of online accounts for working, shopping and connecting with other people.

Hartaj Nijjar, a KPMG partner and national leader of its cybersecurity practice, said that organizations should take a harder look at the systems and protocols.

“Cyber criminals are ruthless. They’re after your identity, login credentials, money, and sensitive information,” he said in a statement

The KPMG poll, which comes ahead of a government-led national public awareness campaign, found evidence that data breaches can alienate customers.

KPMG says 84 per cent of respondents would consider taking their business elsewhere if a company failed to keep their data safe.

It also says 90 per cent of them said they were “leery” about sharing their personal or financial information with any organization that’s had a data breach.

Online polls can’t be assigned a margin of error because they’re not considered truly random.

However, 54 per cent of the poll’s respondents said they shop online more than they ever did pre-COVID-19.

An equal number said they have received “a lot more” suspicious emails in the last six months.

And, while 25 per cent of respondents overall said they’d had their login credentials stolen from a trusted site that was hacked, some subgroups were more susceptible than others.

For instance, KPMG said 34 per cent of respondents aged 18 to 34 had suffered from stolen credentials.

David Paddon, The Canadian Press

Like us on Facebook and follow us on Twitter.

Want to support local journalism? Make a donation here.

cybersecurity

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

Penticton City Hall. (File photo)
Cuts help balance Penticton’s COVID-19 budget

City staff expecting revenue and expenses to come in $4.3 million below 2020’s budget

RCMP are trying to determine why a woman fled the scene of an accident in Sooke. (File - Black Press Media)
Crime rate down in 2019 for Keremeos and Osoyoos, up in Oliver

The crime rate in Keremeos went down in four of the last five years

Tina Seminara died in hospital following an alleged brutal beating. Her husband Rod Flavell was later charged with manslaughter.
Mara Lake is one of the significant water resources across the Okanagan-Shuswap region that will fall under increasing sustainability pressure as the anticipated population growth for the region continues in this century. (File photo)
Okanagan Valley water supply sustainability reaching a critical point: Global expert

Global expert says Okanagan Basin Water Board offers sustainable path forward

Morgues.
Morning Start: Cruise ships have their own morgues

Your morning start for Friday, Oct. 30, 2020

Physical distancing signs are a common sight in B.C. stores and businesses. THE CANADIAN PRESS
272 more COVID-19 cases for B.C., outbreak at oil sands project

Three new health care outbreaks, three declared over

Join Black Press Media and Do Some Good

Pay it Forward program supports local businesses in their community giving

Several police vehicles were seen at the Sagmoen farm on Salmon River Road in Silver Creek on Thursday night, Oct. 29, 2020. (Martha Wickett-Salmon Arm Observer)
UPDATE: One person arrested, released following police presence at Sagmoen farm

RCMP were at Silver Creek property where remains of Vernon woman were found in 2017

Vernon Council voted in favour of implementing a 500-metre buffer between all new cannabis stores in the city at its meeting Monday, Oct. 26, 2020. (Black Press files)
New cannabis shops in Vernon will need to stay 500m apart

The distancing rule won’t apply to existing stores, including the six currently in downtown core

A case of COVID-19 has been confirmed at Little Seedlings Daycare in Armstrong, located beside Highland Park Elementary School (pictured above). Interior Health confirmed the positive case was present at the daycare on Oct. 22 and 23, 2020. (Google image)
COVID-19 case reported at Armstrong daycare

IH letter says positive case was present at Little Seedlings Daycare Oct. 22 and 23

A fundraising initiative has been set up to help Mirjana Komljenovic, who has been diagnosed with Hermansky Pudlak Syndome and requires $2,000 a month to cover the costs of her medication. (gofundme.com)
Fundraiser created to help Summerland woman with rare condition

Mirjana Komljenovic requires costly medication to treat Hermansky Pudlak Syndome

Heather Pescada is Ms. Halloween and when COVID threatened to ruin her haunted fun, she got creative, inventing a six foot candy chute at her Summerland, Trout Creek home.
(Peskelly Family Facebook page)
Okanagan Halloween house invents huge candy chute

The six foot chute looks like the snake from Nightmare Before Christmas

This house at 414 Royal Ave. became notorious for its residents’ and visitors’ penchant for attracting police. It was also the site of a gruesome torture in August 2018. It was demolished in 2019. KTW
6-year sentence for Kamloops man who helped carve ‘rat’ into flesh of fellow gang member

Ricky Dennis was one of three men involved in the August 2018 attack

Most Read