911 transition problems continue

Departments continue to experience dispatch issues as new service enters fourth month

The regional district’s cost cutting measure to reassign 911 service to Kelowna dispatch late last year continues to generate controversy as recipients of the service deal with changes to the level of service they were used to under the former Penticton 911 service.

Stories continue to circulate out of the regional district fire departments regarding directional miscues, poor quality radio transmissions and decreased service levels. Most recently, several departments were subject to the loss of the twice daily radio checks that had been the norm of the former 911 service. One excuse heard was that Kelowna dispatch was “too busy” to conduct them, and arbitrarily dropped them until last week, when it appears that numerous complaints forced the radio checks to be reinstated.

Changes to the burning permit process has left fire departments in the dark as to when burning permits are being activated in their fire protection areas, which effectively negates the whole purpose of having a permitting process; without a lot of extra work on the part of the department, it will now be much easier for illegal burns to go undetected.

One could argue that  the change over to Kelowna 911 is still  in the transition phase. It’s still possible that these problems will eventually give way to a service that everyone is comfortable with. What isn’t comforting is the regional district’s seeming lack of communication with the public regarding these transition issues.

It is the taxpayers of the region who pay, not only for the service, but for those who manage it. They have a right to be informed  – at every step of the way – as to what the issues are, and the steps being taken to resolve them.

It’s all about accountabilty.

 

Just Posted

BREAKING: Highway 3 near Keremeos closed due to rockslide

Highway 3 just west of Keremeos is closed as of 8:44 p.m.… Continue reading

Okanagan College to develop wellness strategy for drug use

The Kelowna campus has 28 employees trained in the use of naloxone.

Update: Highway 3 open after crash

DriveBC is reporting a vehicle incident this morning.

Tips to keep your home safe during wildfire season

With wildfire season getting closer, the Penticton Fire Dept. offer tips to keep your home safe

Homeless Osoyoos man allegedly doused in ice water while he slept

Community outraged at treatment of well-known homeless community member

Protective human chain forms around Victoria mosque for Friday prayer

Islanders stand arm-in-arm to show support in aftermath of New Zealand shootings

UPDATE: Destructive blaze in West Kelowna

A unit of a condo complex is on fire in West Kelowna

‘Families torn apart:’ Truck driver in fatal Broncos crash gets 8-year sentence

Judge Inez Cardinal told court in Melfort, Sask., that Sidhu’s remorse and guilty plea were mitigating factors

Pet Planet picks up Okanagan’s cannabis for pets

True Leaf Medicine International expands retail distribution to 3,500 stores worldwide

AquaVan comes to Okanagan Science Centre

200-litre mobile touch tank allows you to get up-close with marine invertebrates

Army of support behind Black Press saleswoman battling cancer

GoFundMe helps empower Sue Folliott’s fight

Boy who went missing from park remains largest probe in Victoria police history

The four-year old Victoria boy went missing without a trace on March 24, 1991

WestJet sticking with Boeing 737 Max once planes certified to fly

WestJet had expected to add two more of the planes this year to increase its fleet to 13

No joke: Kelowna’s first zero-waste grocery store to open April 1

Farm Bound Zero Waste has announced its opening date

Most Read