Managing hostile interactions workshop

Strategies for staying safe while working with the public

  • Sep. 14, 2011 6:00 p.m.

The South Okanagan Similkameen Brain Injury Society is holding a Managing Hostile Interactions Workshop at the Penticton Lakeside Resort on Friday, September 30 from    8:30 a.m. – 4:30 p.m. Registration Fee: $175 + HST.

We are all aware of the challenges of dealing with upset, angry, frustrated people – either in our personal or professional lives. Hostile incidents are clearly on the increase in society today and more people find themselves presented with personally hurtful, intimidating hostile behaviour.

This workshop will provide proven strategies for managing hostile interactions that dramatically increase the likelihood of constructive resolution for all involved.

The expert instructor is Mario Govorchin of the Holloway Zaiser Group. He has over 22 years of experience in training/instructing and developing curriculum in the areas of high conflict, anger and violence management.

Many of our staff have attended this workshop and found it to be valuable. Some participant feedback: “Keep doing what you’re doing! I found the class concise, cohesive and completely relevant.”

“From start to finish I was bombarded by useful information. Personal space/boundaries, useful words and body language were key.”

“The instructor made the course. It flowed well which I don’t say very often. Great course. Thanks!”

Who should attend?  From the school ground to the supermarket to the workplace, these skills are effective and relevant. By learning and applying these strategies you can increase your personal safety as well as those around you.

For more information or to register, please contact the office at 250-490-0613.

 

South Okanagan Brain Injury Society press             release

 

 

 

 

 

 

Just Posted

Central Okanagan MP candidates put thousands into Facebook ads

Liberal candidate Stephen Fuhr leads the pack with over $15,000 in ad spending according to a report

Ellis Creek restoration comes with $30 million price tag for Penticton

Residents are able to provide feedback on the restoration plan until Nov. 1

Souperbowl Sunday is back for fifth year this weekend

Organizers say they are looking for a fourth chef to compete in round 2 on Oct. 27

Keremeos Legion silent auction raises record amount

The silent auction brought in just under $4,000, says volunteer Susan Hoffus

Quantum 1 cannabis retailer scheduled to open Nov. 1

Owner Russ Rossi promises modern shopping experience

Competition shakes up for the Okanagan Mixoff

The Okanagan Mixoff takes place Nov. 7 in Kelowna

Woman, 24, faces life-altering injuries after being dragged 4 blocks by vehicle in Vancouver

A gofundme account says the woman will have to undergo multiple complex surgeries

Fatal overdoses down by 33% in B.C., but carfentanil deaths continue to spike

Carfentanil, an illicit drug more powerful than fentanyl, causing more deaths than ever

South Okanagan dangerous offender guilty plea struck down

Trial delayed again because Ronald Teneycke failed to elect his choice of trial

Six bears destroyed in three days in West Kelowna

A West Kelowna business has been charged for leaving garbage around Lake Okanagan Resort

West Kelowna Warriors being sold back to BC Hockey League

Current owner Kim Dobranski said the sale back to the BCHL should be completed by the end of October

Police standoff ends peacefully in West Kelowna

A distraught man was taken into custody Wednesday afternoon

Most Read