Managing hostile interactions workshop

Strategies for staying safe while working with the public

  • Sep. 14, 2011 6:00 p.m.

The South Okanagan Similkameen Brain Injury Society is holding a Managing Hostile Interactions Workshop at the Penticton Lakeside Resort on Friday, September 30 from    8:30 a.m. – 4:30 p.m. Registration Fee: $175 + HST.

We are all aware of the challenges of dealing with upset, angry, frustrated people – either in our personal or professional lives. Hostile incidents are clearly on the increase in society today and more people find themselves presented with personally hurtful, intimidating hostile behaviour.

This workshop will provide proven strategies for managing hostile interactions that dramatically increase the likelihood of constructive resolution for all involved.

The expert instructor is Mario Govorchin of the Holloway Zaiser Group. He has over 22 years of experience in training/instructing and developing curriculum in the areas of high conflict, anger and violence management.

Many of our staff have attended this workshop and found it to be valuable. Some participant feedback: “Keep doing what you’re doing! I found the class concise, cohesive and completely relevant.”

“From start to finish I was bombarded by useful information. Personal space/boundaries, useful words and body language were key.”

“The instructor made the course. It flowed well which I don’t say very often. Great course. Thanks!”

Who should attend?  From the school ground to the supermarket to the workplace, these skills are effective and relevant. By learning and applying these strategies you can increase your personal safety as well as those around you.

For more information or to register, please contact the office at 250-490-0613.

 

South Okanagan Brain Injury Society press             release

 

 

 

 

 

 

Just Posted

Okanagan Similkameen could have a sister city in the south of France

Regional District of Okanagan Similkameen considering agreement with wine region in southern France

Upgrades approved for Oliver and Keremeos landfill sites

Regional District of Okanagan Similkameen approves $300,000 expense

Police plan forum in Hedley to address resident concerns

Princeton RCMP will hold a meeting in Hedley this month, to address… Continue reading

Funds approved for Keremeos Fire Department

$12,000 authorized for purchase of an intrusion and access control system

Regional District of Okanagan Similkameen directors to receive pay increase

Increase of 11.9 per cent to offset changes to taxation for elected officials

VIDEO: Boys help rescue Cariboo bear cub

The cub, weighing just 24lbs, has been taken to wildlife sanctuary in Northwest B.C. for the winter

$578: that’s how much your first distracted driving ticket will cost with recent premium hikes

Over 50 per cent of Canadians admitted to using phone while driving last year, according to study

Healing with honesty: Justice served 40 years later

Revelstoke senior gets house arrest for sexually assaulting stepdaughter

WorkSafe BC to investigate explosion at Princeton facility

Explosion at Envirogreen waste reclamation plant occurred Nov. 27

Doors open to Vernon’s first refill store

Vernon’s Refill Store may be answer to plastics problem

Okanagan RCMP not toying around when it comes to impaired drivers

Saturday, Dec. 7 is National Impaired Driving Enforcement Day

‘Things haven’t changed enough:’ Ecole Polytechnique anniversary prompts reflection

Fourteen women were fatally shot by a gunman at the Montreal school on Dec. 6, 1989

Bear raids freezer, gorges on Island family’s Christmas baking

Hungry bruin virtually ignored meat and fish, focused, instead, on the sweets

Crown delves into Sagmoen’s history with North Okanagan sex workers

Decision on validity of police search warrant will be made on Monday, Dec. 9

Most Read