Managing hostile interactions workshop

Strategies for staying safe while working with the public

  • Sep. 14, 2011 6:00 p.m.

The South Okanagan Similkameen Brain Injury Society is holding a Managing Hostile Interactions Workshop at the Penticton Lakeside Resort on Friday, September 30 from    8:30 a.m. – 4:30 p.m. Registration Fee: $175 + HST.

We are all aware of the challenges of dealing with upset, angry, frustrated people – either in our personal or professional lives. Hostile incidents are clearly on the increase in society today and more people find themselves presented with personally hurtful, intimidating hostile behaviour.

This workshop will provide proven strategies for managing hostile interactions that dramatically increase the likelihood of constructive resolution for all involved.

The expert instructor is Mario Govorchin of the Holloway Zaiser Group. He has over 22 years of experience in training/instructing and developing curriculum in the areas of high conflict, anger and violence management.

Many of our staff have attended this workshop and found it to be valuable. Some participant feedback: “Keep doing what you’re doing! I found the class concise, cohesive and completely relevant.”

“From start to finish I was bombarded by useful information. Personal space/boundaries, useful words and body language were key.”

“The instructor made the course. It flowed well which I don’t say very often. Great course. Thanks!”

Who should attend?  From the school ground to the supermarket to the workplace, these skills are effective and relevant. By learning and applying these strategies you can increase your personal safety as well as those around you.

For more information or to register, please contact the office at 250-490-0613.


South Okanagan Brain Injury Society press             release







Just Posted

Keremeos man says stem cell therapy changed his life

Darryl Brewer says he went from being immobile with chronic pain to leading an active lifestyle

Okanagan-Shuswap weather: cloudy, showers expected

Environment Canada is predicting a mix of sun and clouds tomorrow and a sunny weekend across the Okanagan

Okanagan society sends seniors, shut-ins on boat excursions

Okanagan Quality Life Society has been providing Okanagan Lake boat rides for nearly 30 years

A rainy July is normal for the Okanagan

Rainy days in July haven’t been seen since before 2014

Updated: Former home of accused Penticton shooter vandalized

Ex-wife of man who is accused of murdering four people had her house vandalized

Kelowna’s Okanagan Regional Library may not look like the one you grew up with!

New technology and arts programming transforms library operations

Pamela Anderson adds star power to B.C. Green Party town hall

Celebrity attended Nanaimo meeting with representatives from U.S.-based environmental group

Canadian Forces Snowbirds making quick trip to South Okanagan

Planes will be touching down at the Penticton airport to refuel

Olympic softball qualifier gets $150K boost from provincial government

2019 Americas Qualifier to be held in Surrey from Aug. 25-Sept. 1

Gas price inquiry questions Trans Mountain capacity, company denies collusion

The first of up to four days of oral hearings in the inquiry continue in Vancouver

Okanagan woman heads up college foundation board

Gladys Fraser of Vernon brings experience to role as chair of Okanagan College Foundation board

Stolen car now returned to Summerland dealership

Vehicle was stolen on same day as attempted carjacking incident

‘Benzos’ and fentanyl a deadly cocktail causing a growing concern on B.C. streets

Overdoses caused by benzodiazepines can’t be reversed with opioid-overdose antidote naloxone

Rock the Lake music festival in Okanagan nears Saturday night sellout

Aug. 10th show is nearly sold out and three-day weekend passes are almost gone as well

Most Read