Managing hostile interactions workshop

Strategies for staying safe while working with the public

  • Sep. 14, 2011 6:00 p.m.

The South Okanagan Similkameen Brain Injury Society is holding a Managing Hostile Interactions Workshop at the Penticton Lakeside Resort on Friday, September 30 from    8:30 a.m. – 4:30 p.m. Registration Fee: $175 + HST.

We are all aware of the challenges of dealing with upset, angry, frustrated people – either in our personal or professional lives. Hostile incidents are clearly on the increase in society today and more people find themselves presented with personally hurtful, intimidating hostile behaviour.

This workshop will provide proven strategies for managing hostile interactions that dramatically increase the likelihood of constructive resolution for all involved.

The expert instructor is Mario Govorchin of the Holloway Zaiser Group. He has over 22 years of experience in training/instructing and developing curriculum in the areas of high conflict, anger and violence management.

Many of our staff have attended this workshop and found it to be valuable. Some participant feedback: “Keep doing what you’re doing! I found the class concise, cohesive and completely relevant.”

“From start to finish I was bombarded by useful information. Personal space/boundaries, useful words and body language were key.”

“The instructor made the course. It flowed well which I don’t say very often. Great course. Thanks!”

Who should attend?  From the school ground to the supermarket to the workplace, these skills are effective and relevant. By learning and applying these strategies you can increase your personal safety as well as those around you.

For more information or to register, please contact the office at 250-490-0613.

 

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