Internet, cell outage burns some businesses

Keremeos went back to its rustic

roots on Friday as many residents

and business owners learned

to cope without internet or cell

service.

 

Keremeos went back to its rustic

roots on Friday as many residents

and business owners learned

to cope without internet or cell

service.

Although the nearby Telus cell

tower didn’t burn down, fibre

cable that connects the wireless

site to the network was damaged

leaving most of Keremeos area

residents without service.

“It’s been a slow day,” Tyson

Schmauder, owner of Keremeos

Taxi said while holding his nonworking

Telus cell phone. “I’ve got

nothing all day. If anyone has been

trying to get through I apologize

but there isn’t anything I can do.”

Cell service and internet

stopped working just after 10 a.m.

on Friday and it would take about

13 hours to restore to most customers.

Residents using services related

to the Rogers network and

Chinacreek internet were not

affected.

The Review lost internet, debit

and phone service as our telephone’s

are operated through the

internet. Customers were understanding

but it made for a quiet

day.

Emmy Woroby from Emmy’s

Bake Shop said she lost quite a few

customers when she had to put up

a cash only sign in the window.

The sign was on the door

through the lunch hour, her busiest

time of day.

“It’s definitely been slow,” she

said. “You watch people come up

to the door and they see Cash Only

and they just walk away disappointed.”

Woroby did find out by another

business person that she could

switch her debit card machine to

be operated through the telephone

lines opposed to internet.

“At least we figured that out.”

The BC Liqour Store was only

accepting cash for some of the day

before their debit machines could

be switched over.

Customers did get to make their

purchases through the convenience

of debit cards and credit cards but

it came with a cost as transactions

were taking at least three times as

long to put through.

“It’s worth the wait,” one man

said as he walked through with his

purchase in hand.

Liz Sauvé a Telus media relations

employee said the outage was

unfortunate but that crews worked

as quickly as possible to restore

services.

“We appreciate everyone’s

patience as our crews worked to

restore the wireless site and all

wireless sites we needed to fix

during this particularly bad wildfire

season throughout the southern

interior,” she said.

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