Uber Eats courier Spencer Thompson is shown in Toronto on Tuesday, February 2, 2021. THE CANADIAN PRESS/Frank Gunn

Uber Eats courier Spencer Thompson is shown in Toronto on Tuesday, February 2, 2021. THE CANADIAN PRESS/Frank Gunn

‘I’m making so little’: Uber Eats couriers say new pay system dropped wages

The new system Uber brought in lowered base fares and started including a trip supplement

$3.99

It’s enough to buy a loaf of bread or two litres of milk, but far from Ontario’s $14.25 minimum hourly wage.

And yet Uber Eats couriers working in the province say they’re earning as little as $3.99 per trip before tips, months after the food delivery service implemented a new pay policy in the middle of the COVID-19 pandemic.

“I’m making so little now that I’m thinking what is the point of even getting out there if I’m just going to make this much and it’s getting worse?” said Spencer Thompson, a Toronto man who has been dropping off meals for Uber Eats since 2016.

He spent hours tabulating his 2020 pay and discovered what so many of his fellow couriers have long suspected: their wages are shrinking at a time when people are relying on food delivery more than ever before.

Thompson, for example, made about $10 per trip — sometimes involving multiple stops — in January 2020, but by December, that had sank to as low as $3.99 per trip before tips.

The 60 per cent drop came in a year where Thompson worked in Toronto’s downtown core nearly every day of the week during the lunch and dinnertime windows, where pay tends to be higher. He averaged two or three trips an hour.

Couriers like Thompson, who are not formally employed by Uber but use its platform to pick up work, worry the situation could worsen and they’ll be left with few other job alternatives as COVID-19 continues to spread, unemployment remains high and companies increasingly see the benefits of the gig economy.

“We can’t let this go on and we can’t let this happen because if we do, then the future will be all work like this,” said Brice Sopher, an Uber Eats courier and organizer with the Gig Workers United union, who recalls making $9 or $10 per trip at the start of 2020, but now averages half that.

While couriers like Sopher and Thompson have long warned of the gig economy’s low pay, no job security and lack of coverage for injuries and sicknesses, their concerns became even more alarming after last June.

That was when Uber scrapped its earnings structure offering couriers fixed amounts based on pick ups, drop offs, distance and time and a series of bonuses for using the service during busy periods or in high-demand neighbourhoods. By taking advantages of bonuses and more rewarding orders, Thompson would land as much as $12.15 per trip before tips at the start of 2020.

The new system Uber brought in lowered base fares — totals couriers are offered to deliver an order that fluctuate based on time, distance, pickup and drop-offs — and started including a trip supplement to account for lengthy wait times at restaurants or distances couriers travelled to get there.

At first, the lowered base fares didn’t seem so bad because the company would offer high “boosts,” which multiplied courier earnings if they delivered food in areas seeing a surge in demand, said Sopher.

Under the new system, some workers were even making a little more than before, but slowly the boosts decreased, he recalled.

“They did it little by little, so that you wouldn’t notice,” he alleged. ‘But you would have this sneaking suspicion.”

The changes made tips more important than ever before, but customers are notoriously unreliable when it comes to tipping couriers, said Thompson. Some will be generous, while others avoid the extra handout altogether.

Uber, whose Eats service was first piloted in Toronto in 2015, said in an email to The Canadian Press that it made changes to its wage structure, including reducing base fares, to better reflect each trip’s total time, effort and distance and include travel to the restaurant.

The changes also involved upfront pricing, which shows couriers the guaranteed net amount they’ll earn for a delivery before they accept the trip, alongside other details like the restaurant name and drop off locations. This allows drivers to decline trips that they feel are priced too low.

A $3.99 trip, the company said, is extremely short in duration and one priced at that amount with two stops is quite rare but can happen.

“Uber Eats is committed to transparency in pricing: before a delivery person accepts a trip, they are able to see the expected earnings for each trip. And, as always, 100% of tips go directly into their accounts,” the company said in an email.

Sopher said he was disappointed with the changes because he and other couriers used to work 20 hours a week last spring and make $500, but now earns $300 over the same time span.

It’s not easy work either, he said. Being on a bike for long periods can be exhausting and visiting so many homes and restaurants puts couriers at more risk of picking up COVID-19.

“I feel enraged because it’s really profiteering during a pandemic,” he said.

“It’s what we’ve seen with a lot of major companies and with essential workers this pandemic really being told that they’re expendable workers. It’s pretty demoralizing.”

Sopher wants Uber to revert to pre-pandemic pay policies, while Thompson prefers a guaranteed minimum trip rate.

Thompson recently enrolled in a web development course in hopes of finding a more stable income source that will allow him to pursue his love of acting on the side.

He loves being out on his bike and is determined not to stop fighting for fair pay, but even he has a breaking point.

“I need to have something that can pay me much more per unit time and still give me time to do auditions … and I realized this is not a sustainable paid job,” he said.

“I just need to survive.”

ALSO READ: SkipTheDishes adds ‘tone-deaf’ $0.99 fee to B.C. delivery orders

Tara Deschamps, The Canadian Press


Like us on Facebook and follow us on Twitter.

Want to support local journalism during the pandemic? Make a donation here.

Uber

Get local stories you won't find anywhere else right to your inbox.
Sign up here

Just Posted

(Pacific Coastal Airlines photo)
Potential COVID-19 exposure on March 1 Penticton flight

Interior Health lists a public exposure for the Pacific Air Flight from Vancouver on March 1

The Town of Osoyoos is looking into allowing two food trucks at the downtown plaza over the summer, which would require updates to several town policies and bylaws. (Kevin Clark - Black Press Media File)
Osoyoos council to weigh allowing additional downtown food trucks

The proposal would be aimed to benefits the summer’s downtown plaza

Seniors in the Interior Health region can book their COVID-19 vaccinations starting Monday, March 8, 2021 at 7 a.m. (File photo)
Seniors in Interior Heath region can book COVID-19 shots starting Monday

Starting March 8 the vaccination call centre will be open 7 a.m. to 7 p.m. daily

(Baldy Mountain Resort / Facebook) 
(Baldy Mountain Resort / Facebook)
Baldy Mountain calls out snowmobilers for damaging ski hill

The Resort is fed up with snowmobilers running across their trails

C.E. “Ned” Bentley owned a garage on Shaughnessy Avenue, now Lakeshore Drive in Summerland. Bentley later went on to serve on Summerland’s council and was recognized with the Good Citizen Award in 1939. (Summerland Museum photo)
Former Summerland reeve once ran garage

C.E. “Ned” Bentley was a prominent figure in Summerland’s past.

The James C Richardson Pipe Band marches in a Remembrance Day parade on Nov. 11, 2019 in Chilliwack. Wednesday, March 10 is International Bagpipe Day. (Jenna Hauck/ Chilliwack Progress file)
Unofficial holidays: Here’s what people are celebrating for the week of March 7 to 13

International Bagpipe Day, Wash Your Nose Day and Kidney Day are all coming up this week

Multiple people were injured at a Vernon home following an early-morning break-in Saturday, March 6, 2021. (Black Press file photo)
Multiple people left injured following break-and-enter in Vernon

Police believe the early-morning break-in was targeted and not a threat to the general public

Kelowna General Hospital (File photo)
Second COVID-19 outbreak declared at Kelowna General Hospital

One patient and one staff member on Unit have tested positive for the virus.

Victoria man Brett Andersen is asking for people’s help to secure him one of eight free tickets to the moon. (Screenshot/@brettandersen Instagram)
Victoria man wants your help securing a free ticket to the moon

Japanese billionaire offering eight people a trip to the moon

The Conservation Officers Service is warning aquarium users after invasive and potentially destructive mussels were found in moss balls from a pet store. (BC Conservation Officers Service/Facebook)
Aquarium users in B.C. warned after invasive mussels found at pet store

Conservation officers were told the mussels were found in a moss ball from a Terrace pet store.

A Coldstream resident who found an owl struggling on her property in March 2021 is now spreading awareness of about the knock-on effects of rodent poisoning. (Kathy Renaud photo)
Okanagan owl ‘fighting for her life’ after ingesting rat poison

Coldstream resident warns against the use of rodenticide due to risk of secondary poisoning in raptors

Hockey hall-of-fame legend Wayne Gretzky, right, watches the casket of his father, Walter Gretzky, as it is carried from the church during a funeral service in Brantford, Ont., Saturday, March 6, 2021. HE CANADIAN PRESS/Nathan Denette
Walter Gretzky remembered as a man with a ‘heart of gold’ at funeral

The famous hockey father died Thursday at age 82 after battling Parkinson’s disease

Fire ripped through a mobile home on Boucherie Road in West Kelowna on March. 6. (Phil McLachlan - West Kelowna News)
‘My whole life just went up in smoke’; Fire consumes Okanagan mobile home

RCMP confirmed that there were no injuries due to the fire

Most Read