Minister of Transport Marc Garneau responds to a question during Question Period in the House of Commons in Ottawa, Tuesday, Nov. 3, 2020. THE CANADIAN PRESS/Adrian Wyld

Minister of Transport Marc Garneau responds to a question during Question Period in the House of Commons in Ottawa, Tuesday, Nov. 3, 2020. THE CANADIAN PRESS/Adrian Wyld

Airline watchdog ordered to develop new rules for flight cancellation refunds

At least 3.9 million passengers have been affected by cancelled flights due to COVID-19

The federal government is directing the Canadian Transportation Agency to strengthen rules that require airlines to refund passengers for cancelled flights.

In a statement Monday, Federal Transport Minister Marc Garneau said the pandemic has highlighted a gap in Canada’s protections for airline passengers, which weren’t designed to cover such lengthy delays.

“In the event of a future situation that causes similar large-scale flight cancellations, this gap needs to be closed so that travellers are treated fairly,” Garneau said.

Existing CTA rules don’t require airlines to offer refunds if they can get passengers to the destination within a reasonable time period — for example, offering a next-day flight if a snowstorm grounds planes. But passenger advocates say that doesn’t work for the indefinite delays ticket-holders currently face and are lobbying the government to mandate that airlines issue cash refunds, rather than travel vouchers, for flights that were cancelled due to COVID-19.

At least 3.9 million passengers have been affected by cancelled flights due to COVID-19, according to Gabor Lukacs, the founder of Air Passenger Rights, one of the groups advocating for airlines to issue refunds.

Scott Streiner, chair and chief executive officer of the CTA, said the agency’s goal is to have the new regulations in place by next summer.

One of the biggest details to be worked out between now and then include how long customers have to wait after a cancelled flight before they are entitled to a refund, Streiner said.

The agency is launching a public consultation between now and Jan. 28 to help determine the answer to that and other questions.

“This is a major priority for us,” Streiner said.

The new rules would apply to future cancellations only and will not be retroactive.

Garneau said the updated regulations should be “fair and reasonable” to passengers and should not impose an undue burden on airlines “that could lead to their insolvency.”

Airline passenger refunds have emerged as a point of contention between airlines and the government, which are currently negotiating the terms of an aid package for the struggling travel sector.

The federal government has said that any aid to the sector would be contingent on giving passengers full refunds for cancelled flights.

Airlines maintain that they are not legally required to issue refunds and have criticized Ottawa for its delay in issuing more assistance to the sector.

Lukacs says he warned the government in an in-person meeting and written communications in 2019 that Canada’s protections for airline passengers were weak and could be misinterpreted by airlines to avoid issuing refunds.

Air Passenger Rights’ communications with both Transport Canada and CTA cast doubt on the government’s claim that it discovered this issue as a result of the pandemic, Lukacs said.

In response to a question about whether the government was aware of regulation gaps prior to the pandemic, Transport Canada spokeswoman Allison St-Jean didn’t answer directly. “We are encouraged by recent efforts by air carriers to provide options for cancelled flights and refunds in some cases,” she said.

The CTA said it has only now received legal authority to develop regulations requiring airlines to issue refunds if a flight is cancelled for reasons beyond the airline’s control and passengers can’t complete their itinerary within a reasonable timeframe.

Stephanie Kusie, a Conservative MP and the shadow minister for transport, said in a tweet Monday afternoon that the government’s proposal fails to address the problem of outstanding passenger refunds.

Similarly, Lukacs said the new regulations wouldn’t be of any help to those passengers who have already had their flights cancelled.

“This would provide no relief to passengers who have been shortchanged,” Lukacs said. “Regardless of what they do with the regulations, the law is already that passengers are entitled to a refund.”

Jon Victor, The Canadian Press


Like us on Facebook and follow us on Twitter.

Want to support local journalism during the pandemic? Make a donation here.

AirlinesCoronavirus

Just Posted

Skeena MLA Ellis Ross. (Photo by Peter Versteege)
BC Liberal leadership candidate condemns ‘senseless violence’ of Okanagan church fires

Skeena MLA Ellis Ross says reconciliation isn’t about revenge for past tragedies

(Black Press file photo)
EDITORIAL: Curtailing attempts at scams

The true total of losses from all scams and frauds could be much higher than the figures on file

Penticton Indian Band Chief Greg Gabriel speaks to the Sacred Hearts Catholic Church burning down early Monday morning, June 21, 2021. (Monique Tamminga Western News)
Penticton band chief condemns suspicious burning of 2 Catholic churches

Both Catholic church fires are deemed suspicious, says RCMP

Osoyoos chef Murray McDonald was ecstatic upon realizing he scored the $1 million guaranteed prize in the June 2, 2021 Lotto 6/49 draw. (Contributed)
Osoyoos chef ecstatic after bagging $1 million Lotto 6/49 win

Chef Murray McDonald was at home and ready to doze off to sleep when he got a text from his wife

People at the beach in front of Discovery Bay Resort on Tuesday, July 14. (Michael Rodriguez - Capital News)
Heat wave forecast for Okanagan-Shuswap

Temperatures are forecast to hit record breaking highs this week

The border crossing into the United States is seen during the COVID-19 pandemic in Lacolle, Que. on February 12, 2021. THE CANADIAN PRESS/Paul Chiasson
VIDEO: Border quarantine to soon lift for fully vaccinated Canadians

Eligible travellers must still take multiple COVID-19 tests

Chilliwack secondary school’s principal is apologizing after a quote equating graduation with the end of slavery in the U.S. was included in the 2020-2021 yearbook. (Screenshot from submitted SnapChat)
B.C. student’s yearbook quote equates grad to end of slavery; principal cites editing error

Black former student ‘disgusted’ as CSS principal apologizes for what is called an editing error

A coroner’s inquest will be taking place at the Capitol Theatre in Port Alberni for the next week. (ELENA RARDON / ALBERNI VALLEY NEWS)
Teen B.C. mom who died following police custody recalled as ‘friend to many’

Police sent Jocelyn George to hospital after intoxication had gone ‘beyond the realm’ of normal detox

FILE - In this Nov. 29, 2020, file photo, Las Vegas Raiders defensive end Carl Nassib leaves the field after an NFL football game against the Atlanta Falcons in Atlanta. Nassib on Monday, June 21, 2021, became the first active NFL player to come out as gay. Nassib announced the news on Instagram, saying he was not doing it for the attention but because “I just think that representation and visibility are so important.” (AP Photo/John Bazemore, File)
Nassib becomes first active NFL player to come out as gay

More than a dozen NFL players have come out as gay after their careers were over

Photograph By MICHAEL POTESTIO.KTW
Former Kamloops security gaurd wants job back after kicking incident caught on video

Rick Eldridge quit when a video surfaced of him kicking a man outside a facility for homeless

People participated in a walk to honour the 215 children found at a former Kamloops residential school, as well as residential school survivors. (Twila Amato/Black Press Media)
Kelowna marks National Indigenous Peoples’ Day with walk to remember Kamloops 215

“Let’s speak the truth and deal with the truth, and heal.”

COVID-19 daily cases reported to B.C. public health, seven-day moving average to June 17, 2021. (B.C. Centre for Disease Control)
B.C.’s COVID-19 infections drop to 90 on Sunday, 45 Monday

Pandemic spread dwindles as 77% of adults receive vaccine

A home on Cameo Drive sustained major damage due to an early morning fire Monday, June 21. (Roger Knox - Morning Star)
UPDATE: Fire sparked during Vernon home renovation

Heavy black smoke from Cameo Drive home, no one inside

The new Civic Memorial Park will incorporate pieces of the 80-year-old arena it replaces. (Artists rendering)
Pieces of Civic Arena reclaimed for new Vernon park

City centre space to incorporate wood from the historic arena

Most Read